Refund Policy
Last updated:
1. Request a refund
Email the address below promptly after discovering an issue with Highlighter Pen Pro so we can locate the purchase and help.
2. What to include
Include purchase email, order or receipt reference, purchase date and a short explanation. For technical issues, include browser version and reproduction steps. Never send passwords, full card numbers, security codes or unrelated sensitive webpage content.
3. Individual review
We review requests individually, including duplicate charges, paid Pro access that cannot be activated, or a material technical issue that remains unresolved after support. A request is not automatic approval. Limited additional information may be needed to verify the order or issue.
4. Approved refunds
Where supported by the payment provider, approved refunds return to the original payment method. Timing depends on the provider and bank; no fixed arrival date is promised. Associated Pro access may be revoked.
5. Before purchase
Pro is a one-time purchase, not an automatically renewing subscription. Annotations remain local without cross-device sync. PDF covers only the visible area; HD enlargement adds no missing detail. Read the FAQ and Terms of Service before purchasing.
6. Consumer rights and updates
Mandatory refund, cancellation and other consumer rights under applicable law take precedence over this policy. We may update this page and its date as the product or legal requirements change. Contact us with questions.